Returns Policy

We want your experience with our products to feel as luxurious as the silk itself. If your purchase isn’t perfect, we’re here to make it right - with care and calm.

Our Returns Policy

• We accept returns for faulty or damaged items.

• For hygiene reasons, we cannot accept returns if you change your mind on used pillowcases.

• Please inspect your items upon receipt and contact us within 7 days if there is an issue. We’ll guide you gently through the process.

How to Return an Item

1. Contact our team at support@muhli.com.au with your order number and details.

2. We’ll provide clear, simple instructions for returning the product (if applicable).

3. Once we receive and inspect the item, we’ll process a replacement or refund.

Refunds

• Refunds are issued via the original payment method.

• Please allow up to 7 business days for the refund to appear in your account.

Important Notes

• Business days do not include weekends or public holidays.

• Delivery costs for returns due to change of mind are not refundable.

We treat every return with the same care we put into our products. Your trust and satisfaction are our priority 🤍

Your Rights Under Australian Consumer Law

We want you to shop with confidence. Under Australian Consumer Law (ACL), you’re entitled to a repair, replacement, or refund if a product is faulty, damaged, or doesn’t match the description. This sits alongside our returns policy, ensuring you have both peace of mind and premium service.